This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use this website, browse products, place orders, or contact us.
We value your privacy and are committed to handling your personal information in a reasonable and transparent manner. This policy applies to the services related to artificial greenery products for home decoration offered on this website.
- Information We Collect
Depending on how you use the website, we may collect the following information:
Order Information
When you purchase products, we may collect necessary information such as your name, shipping address, billing information, email address, phone number, order details, and order amount.
Payment Information
The payment process may involve information related to bank cards or other payment methods. We generally do not directly store complete bank card details; payment information is processed by the relevant third-party payment service providers in accordance with their own privacy policies and security standards.
Account and Communication Information
If you contact us, we may retain the name, email address, order number, and other information you provide during the communication in order to handle your inquiries, order issues, or after-sales requests.
Website Usage Information
When you visit the website, we may automatically collect certain technical information, such as your IP address, browser type, device type, pages visited, time of activity, and website usage patterns.
- How We Use Your Information
We may use the collected information for the following purposes:
Processing and fulfilling your orders;
Arranging product delivery and providing order updates;
Handling refunds, returns, and after-sales services;
Responding to your inquiries and customer service requests;
Improving website functionality, product presentation, and the shopping experience;
Maintaining website security and preventing fraud, abuse, or unauthorized activities;
Complying with applicable laws, regulations, and legal requirements.
We will not use your personal information for purposes unrelated to the original collection purpose, unless we obtain your consent or are permitted to do so by law.
- Payment Services
To complete online payments, we may use third-party payment processing services. Payment service providers may process necessary payment and transaction information in accordance with their own privacy policies.
We will not ask you to send complete bank card numbers, security codes, or other sensitive payment credentials via email or other insecure methods.
- Information Sharing
We do not sell your personal information. We may share limited information with trusted service providers when necessary to provide our website services, such as:
Payment processing service providers;
Logistics and delivery service providers;
Website hosting and technical service providers;
Customer service and order management service providers;
Legal, regulatory, or government agencies (where required by law).
These third parties may only process information to the extent necessary to provide the relevant services and must handle personal information in accordance with applicable laws and their respective privacy policies.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to remember your website preferences, understand site usage, improve website functionality, and enhance your shopping experience.
You can manage or delete cookies through your browser settings. If certain cookies are disabled, some features of the website may not function properly.
- Information Security
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, use, modification, disclosure, or loss.
However, no method of internet transmission or electronic storage is absolutely secure; therefore, we cannot guarantee that personal information will be completely free from security risks in all circumstances.
- Information Retention Period
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, determining the retention period based on actual needs such as order processing, after-sales service, taxation, accounting, legal compliance, and dispute resolution.
When information is no longer reasonably necessary to retain, we will delete, anonymize, or otherwise appropriately handle it in accordance with applicable laws.
- Your Privacy Rights
Depending on your location and applicable laws, you may have some or all of the following rights:
To request access to the personal information we hold;
To request the correction of inaccurate information;
To request the deletion of personal information;
To request the restriction of or object to specific data processing;
To request a copy of your personal information, where applicable;
To withdraw previously given consent;
To lodge a complaint or make an inquiry regarding the processing of personal information.
If you wish to exercise these rights, please contact us using the details provided at the bottom of this policy. We may need to verify your identity to protect the security of your account and personal information.
- Children’s Privacy
This website is primarily intended for general consumers and does not target children as its main audience.
If we discover that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete the relevant information to the extent required by applicable law.
10. Third-Party Websites
This website may contain links to third-party websites or services. Third-party websites have their own independent privacy policies and data processing rules.
We have no control over the privacy practices of third-party websites; therefore, we recommend that you review their respective privacy policies before visiting them.
- Updates to the Privacy Policy
We may update this Privacy Policy in response to changes in our business, adjustments to website functionality, or changes in applicable laws and regulations.
Due to ongoing operating losses, and to alleviate inventory pressure and clear existing stock, some items may be sold at a loss during clearance sales.