Thank you for purchasing artificial greenery for home decor from our website. We hope you are satisfied with your purchase. If you wish to request a return or refund, please carefully read the following policy.
- Return Period
We offer a 30-day return period.
If you wish to return an item, please contact us to submit a request within 30 days of receiving the product. Return requests submitted after this period may not be accepted, unless otherwise required by applicable law.
When requesting a return, please provide:
Order number;
Name or email address used for the purchase;
Product name;
Reason for return;
Relevant photos of the product.
We will verify eligibility based on the information provided and explain the next steps.
- Conditions for Return
Generally, returned items should be in a reasonably original condition, with original packaging, tags, and accessories retained whenever possible.
A full refund may not be available if the product shows obvious signs of man-made damage, significant wear and tear, missing essential accessories, or damage caused by improper use.
For damage caused during shipping or quality issues, please contact us as soon as the problem is discovered and provide relevant photos for verification.
- Quality Issues or Incorrect Items
Please contact us promptly if you receive an item with obvious quality defects, shipping damage, or if the item received differs significantly from your order.
Once we confirm the issue is our responsibility, we will provide a reasonable solution based on the specific circumstances, such as a replacement, refund, or other appropriate resolution.
We may cover reasonable return shipping costs for such issues.
- Returns for Non-Quality Reasons
If the return is due to personal preference, purchasing errors, or the item not meeting expectations regarding size or appearance (i.e., non-quality reasons), acceptance of the return will depend on the product’s condition and this policy.
In such cases, the consumer may be responsible for return shipping costs.
- Clearance Items
Due to ongoing operational losses, we are clearing out certain items at a loss to reduce inventory pressure.
Clearance items are available in limited quantities and only while supplies last. Unless otherwise specified on the product page or required by applicable law, clearance items are subject to this same return and refund policy. Clearance sales do not in themselves imply that the products have quality issues.
- Refund Method
Once a return is confirmed and meets the refund criteria, we will process the refund using the original payment method.
Generally, we will initiate the refund within three business days of confirming that the return meets the refund criteria.
The actual time it takes for the funds to reach your account may depend on the processing speeds of banks, credit card issuers, payment platforms, or other financial institutions; therefore, the final arrival time may vary.
- Partial Refunds
In certain situations, if a product has minor issues but the consumer chooses to keep it, we may offer a partial refund based on the specific circumstances.
Decisions regarding whether to offer a partial refund and the specific refund amount will be determined based on the condition of the product, the severity of the issue, and the outcome of discussions between both parties.